Frequently asked questions

Q. What is My-Retail Media?
My-Retail Media is an independent news aggregation service with a specific focus on hand-picking and delivering the most relevant breaking retail news to the user. Operating live and in real time, we aggregate headline retail news from over 3,000 excellent, trusted sources from around the globe. Sources range from leading national newspapers to fashion and consumer press to specialist retail trade publications, meaning no important retail story slips the My-Retail Media net. My-Retail Media readers never miss a trick, receiving breaking news about retail companies, people and trends 24 hours a day, 7 days a week for 365 days a year.

Q. What levels of service can I get?

Accessing content on the website is free. Browsing will give you an essential, up-to-date overview of what is happening in retail right now. News from the world’s top publications is sorted into easily digestible categories and is complemented by retail and consumer market indexes from Europe, the U.S. and Asia.

But this is only the beginning. My-Retail Media subscribers receive much, much more.

As a premium subscriber you will have your own fully customisable personal portal where you can tailor content precisely to your business needs. You will be to able to choose to monitor an unlimited number of companies, topics, people and markets by keyword and receive twice-daily news updates via email at times that suit you. For example, you can choose to receive one at 7am, before your breakfast meeting, and another at 5pm. You will also be able to use the My-Retail Media Media Monitor tool to analyze the volume, favourability, and performance of news coverage about your business and your competitors. Additionally, you will gain access to an insider’s event calendar detailing all the important upcoming events.

As a standard subscriber you will receive two daily email news updates, delivered at times that suit you, which you tailor to your specific needs. As a standard user you are limited to five subjects (companies, categories etc) to keep track on within the retail sector.

To subscribe, please click here

Q. How do I cancel my My-Retail Media subscription?

If you have subscribed to the My-Retail Media subscription, you can cancel your subscription at any time. Please send e-mail to

Q. How frequently is the content on My-Retail Media updated?

My-Retail Media content is updated every minute, throughout the day, every day of the year. My-Retail Media captures all the best breaking news in the fast-moving world of retail through constant media monitoring. It then delivers the news you most need direct to your inbox.

Q. What do I do if I've forgotten my password?

If you've forgotten your password, go to the ‘Already a member? Sign-in’ option on the top right of the home page and then click the link that says ‘Retrieve your password’ Once you have entered your email address, we will send you your new password. The email from us will have the subject line ‘Account information’ and will contain just the password in the body of the email. As our response is sent immediately, please check your spam filter if it does not arrive within 30 minutes.

Q. How do I change the email address associated with my account?

To update your registered email address or to update your email preferences and any other account information, follow these simple steps:

1. Go to
2. Click ‘Already a member? Sign in’ and then enter your email address and password
3. Once you're signed in, click "Account Settings" on the main navigation menu

You will then be able to edit your account as required. Once you make the changes, be sure to click the ‘Save’ button at the bottom of the Account Settings window to action your changes

Q. How do I cancel my My-Retail Media subscription?

If you have subscribed to the My-Retail Media, you can cancel your subscription at any time. Please simply send an e-mail to