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Waterstones puts a stop to unpaid work after investigation Friday, 3rd February 2012
High street book store Waterstones has decided to stop using unpaid jobseekers following an investigation by the Guardian newspaper. The retailer has pulled out of the government scheme to employ unpaid jobseekers at its stores, even after the government rejected claims the scheme was contrary to the Human Rights Act.
Amazon customers offered $15 to snoop on rivals Friday, 9th December 2011
Healthy competition or outright exploitation? Amazon’s latest move offers customers up to $15 (£9.60) to price check items in bricks and mortar stores, before leaving empty handed. The controversial promotion is set to go live in America on Saturday, when customers using Amazon’s price comparison app, Price Check, will be asked to scan products in stores, and then buy the items on Amazon instead.
Former River Island ceo given £15m leaving gift Monday, 14th November 2011
River Island’s former chief executive received the £15 million gift for just four months’ work last year according to a report by the Sunday Times. Described in company accounts as a gesture from River Island owners the Lewis family towards their most senior employee, the pay packed amounts to around £1 million pay per week.
Iceland boss bumps up staff pay Tuesday, 6th September 2011
Iceland Foods boss Malcolm Walker has awarded staff an average pay increase of 6.3 per cent at a cost of £14.6 million.
2,000 store and home delivery staff will see basic pay rise by 5 per cent. Some employees will benefit from the abolition of a lower pay rate for staff under the age of 18 and the introduction of a higher rate for stores within London’s orbital M25 motorway, Iceland Foods said on Tuesday.
Walker, who founded Iceland in the seventies and returned from a brief hiatus in 2005, said that hourly pay rates for store staff had increased by 33.7 per cent over the past six years.
Survey shows that customers will pay more for good service Friday, 29th July 2011
New research has revealed that customers are willing to pay more just as long as service is up to scratch.
The research carried out for Best Buy UK found that 85 per cent of those surveyed said they would go out of their way to use companies known for their good service. Three quarters (75 per cent) of those who were researched say they will pay more for good customer service and the same amount want helpful and knowledgeable staff available when they go shopping.
The research also reveals that standards are slipping amongst retailers with three quarters (74 per cent) saying customer service priorities have stagnated or are worse than they were in the past.
Commenting on the results, managing director of Best Buy UK Steve Jensen, said: "To thrive you’ve got to give customers the service they demand and deserve. We as customers shouldn’t have to put a price on good service. Unfortunately people perceive they have to pay more for what we believe should be a given. Every company is missing out on crucial sales if they don’t make customer service the focus of their business."
Sainsbury’s wage war Thursday, 14th July 2011
Hoards of Sainsbury’s checkout staff picketed the retailer’s annual meeting yesterday, demanding a ‘decent wage’ from Justin King.
Protestors called for Sainsbury’s to reward its staff with pay rises, or put a stop to bonuses paid out to top executives, and pointed to chief executive Justin King’s £3.2 million pay packet, asking why staff couldn’t receive similar incentives.
Unite union joined the protest, stating that Sainsbury’s pay lags behind Tesco, which runs a £7 an hour minimum rate. Sainsbury’s starting wage of £6.31 falls short of the £8.30 recommended level for London’s living wage, with £7.20 for those working outside the capital.
King responded by stating Sainsbury's offers "absolutely competitive wages" and is "very proud" of its record of paying competitively. He added that the company had to "juggle" paying staff more money against reducing prices for customers and returning value to shareholders.
Despite the protest, 98.2% of Sainsbury's shareholders approved the supermarket's pay policy.
Tesco grants 233,000 staff a pay rise Saturday, 18th June 2011
UK’s largest supermarket is awarding a quarter of a million staff a pay rise above the national average.233,000 of Tesco’s employees will see a 2.5 percent increase on their pay cheque from next month, following talks with trade union Usdaw.Customer assistants-who make up around 65 percent of store staff will receive an extra 0.2 percent in points, taking their hourly rate above £7 for the first time.Although the increase is lower than the rate of inflation, which stuck at 4.5 percent in May, the pay rises are above average earnings figures, which increased by just 1.8 percent in the year to April.
Haldanes’ staff claim two weeks without wages Tuesday, 14th June 2011
The supermarket which went into administration last week is facing a barrage of complaints by staff that allege they haven’t been paid in two weeks.
Eighteen Haldanes employes at a branch in Caithness, Scotland, registered the complaint. The shop is among the four out of 13 Scottish Haldanes stores that closed today after the company went into administration.
Caithness store manager Jennifer Oliphant told press the company had struggled to meet wage bills and deliveries of produce.
Upon reporting on the opening of Haldanes’ UGO launch last week, My Retail Media was inundated with comments from employees stating similar claims to those from the Caithness branch.
One reader stated that Haldanes had “told all our staff we won’t get any pay owing no redundancies so nothing at all.” Another reader stated that Ugo’s Biddulph store, only open since April, will close today, after “a short lived episode in the fight for customers in the Biddulph area.”
Launched less than two years ago, Haldanes was the first new supermarket chain in the UK for 27 years.