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Two weeks later, Fortnum & Mason customers still waiting for Christmas hampers Friday, 6th January 2012
The prestigious luxury emporium had admitted it is still struggling to complete hamper orders placed weeks before Christmas after an IT glitch struck the company’s electronic delivery system.
Despite putting on 100 extra customer service staff, Fortnums is still battling with a significant backlog almost two weeks after Christmas.
A spokesman for the company said the "vast majority of customers received their orders before Christmas" but admitted there many are still awaiting their box of treats.
"Fortnum & Mason experienced severe issues with IT infrastructure that caused delays to some Christmas deliveries," the spokesman said. "This was not acceptable and we are working with our IT suppliers to ensure that we do not disappoint our customers again in the future.
"We are very sorry that this situation occurred. We have been doing everything in our power to rectify it for our customers, so that we can deliver the excellence of service that they expect. We will offer a full refund to anyone who did not receive their order and our customer service team is working through any outstanding issues on orders."
The company declined to say how many people were still awaiting delivery.