Retail News - Tesco receives 3 bids for South Korean business after roller coaster auction

All’s well that ends well, an idiom Tesco will no doubt be feeling the ringing truth of this morning after a roller coaster ride of an auction for its South Korean business ended with three bids totalling almost GBP 4 billion.

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Retail News - 5 Secrets Your Customers Will Never Tell You

By Vitaliy Verbenko - Every business out there knows (or pretends to) that customers are their bread and butter, yet customer experience gets either swept under the rug or remains a non-issue.

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Retail News - The Future Of Brands In A One-Touch World

By Doug Stephens - Only a short time ago, the value that brands provided to consumers was chiefly two things – familiarity and consistency.

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Retail News - 5 Customer Service Trends To Be Conscious Of In 2015

By Victoria Vessella - According to a 2013 American Express Service study, out of 1,620 consumers, 63 percent said they felt an increase in their heart rate when they thought about receiving great customer service. Perhaps even more intriguing, receiving great service triggered the same cerebral reactions as feeling loved for 53 percent of those tested. Needless to say, first-rate customer service is critical to fostering brand loyalty in today’s consumers. The following five trends are examples of how business can rev up their current customer service tactics to meet the needs of modern consumers.

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Retail News - It’s a win-win: Why you should expect to see plenty more deals like Farfetch and Browns

Online marketplace Farfetch announced earlier this week that it had acquired luxury fashion boutique Browns. But it wasn’t one of the run-of-the-mill deals we’re used to seeing between troubled retailers and their rivals.

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Retail News - Benefits of a Strong Brand Identity

By Debra Murphy - Developing a strong brand identity for your business is an extremely important factor in its success. Effective branding can help build your reputation, make you stand out from your competition and project your values to attract your ideal client.

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Retail News - 5 Customer Appreciation Emails Retailers Should Send

By Vertical Response - In business, it’s all about customer retention. According to Gartner Group, 80 percent of your future revenue will likely come from just 20 percent of your existing customers. So, how do you keep your existing customers coming back for more? Try sending customer appreciation emails. By doing so, you remind your clientele about the great value they receive from your company and make them feel appreciated.

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Retail News - 3 Ways to Make Customers “Stick” Around on Your Website

By Scott Lambert - Have you ever heard of Speed Dating? It’s a group of strangers in a room moving from table to table within a prescribed time limit. The purpose of the event is to meet as many people as possible then drill down to find the ones you connect with so you can go on future dates. Today’s Internet experience is a lot like Speed Dating

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Retail News - Behind the Morrisons figures: Everything´s not lost

Morrisons posted a further loss in underlying sales this morning, as the true scale of its turn-around comes to light during its first fiscal quarter

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Retail News - Do You Want Your Customer Talking About Your Product or Your Advertising?

By Mark Cameron - Life is not easy for a marketer these days. The media landscape continues to be reinvented and fragmented, affecting the ability of marketers to capture the attention of their target audience.

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